Engagement Features for Knowledge Base Articles

Your Knowledge Base doesn’t have to be static. In FeatureOS, you can turn articles into interactive spaces where readers can comment, react, follow updates, and find answers faster with AI search. These following options help you keep content relevant, understand what’s working, and give users more ways to engage beyond just reading an article.

Comments

Enabling comments allows readers to share their thoughts, ask follow-up questions, or clarify details directly under an article. This helps you understand if your content is clear and lets users engage in discussions with your team or community.

Comment Moderation

If you want more control over what appears in the comments section, enable comment moderation. With this option, comments must be reviewed and approved before they become visible to others. It’s ideal for teams that want to maintain a clean, relevant conversation thread.

Reactions

Reactions give users a quick way to respond without writing a comment. They can leave a thumbs-up, heart, or other reaction to indicate if the article was helpful. This is a simple way to measure content usefulness and gather lightweight feedback.

Subscriptions

Subscriptions let users follow an article. Once subscribed, they’ll receive notifications when updates or changes are made. This feature is especially useful for documentation that evolves over time, like release notes or troubleshooting guides.

FAQ

The FAQ section lets you highlight common questions related to an article. This helps you address frequent queries upfront and reduces repetitive support requests.

Activities

The activities section is designed for your team members, not end users. It shows internal activity around the article, like edits, or updates, to be tracked by your team. This gives your team a clear view of how content is being maintained by your team mate and who is maintaining it.

How These Features Appear in an Article

You can enable these features using Settings option in your Knowledge Base and scroll down under Basic Settings to enable the respective engagement features.

When these options are enabled, users will see tabs such as Comments, Subscribers, Reactions, FAQ, and Activities alongside the article view. This creates a richer experience, where users don’t just read but also interact with your Knowledge Base content.

Need More Help?

If you’d like assistance enabling AI Search or want to see it in action, contact us at [email protected] Our team will walk you through migration, setup and best practices.