Freshchat is a customer engagement platform and live chat software designed to help businesses interact with their website visitors and customers in real-time. Users can initiate conversations, ask questions, and get assistance.<h3 id="getting-started">Getting Started</h3><ul class="list-disc list-outside leading-3 -mt-2"><li class="leading-normal -mb-2">Navigate to your Freshchat dashboard.</li><li class="leading-normal -mb-2">Go to Settings&nbsp;on the left panel -&gt; Admin Settings.</li><li class="leading-normal -mb-2">Here you'll find Communication Channels -&gt; Chat Channels.&nbsp;</li><li class="leading-normal -mb-2">Choose Web Chat and you'll find the widget snippet</li><li class="leading-normal -mb-2">Cope the Chat ID. <img src="https://assets.production.skcript.com/helpos/app-assets/rpqjbl0vffhq6wdzmiuinxfi/media-attachments/dc58xns926ot4wj0x0s86hrd.png" height="711" width="1182"></li><li class="leading-normal -mb-2">Sign into your featureOS account by visiting <a target="_blank" rel="noopener noreferrer nofollow" class="underline underline-offset-[3px] transition-colors cursor-pointer" href="https://portal.featureos.app/auth/sign">https://portal.featureos.app/auth/sign</a></li><li class="leading-normal -mb-2">Go into your featureOS Dashboard → click on Organization Settings over the left → toggle to the Integrations tab.</li><li class="leading-normal -mb-2">Scroll down to Chat Widgets section and from the drop down for Chat Widget choose “Freshchat”.<img src="https://assets.production.skcript.com/helpos/app-assets/rpqjbl0vffhq6wdzmiuinxfi/media-attachments/tim3tcq1v4t1tii1g20muomb.png" height="956" width="1616"></li><li class="leading-normal -mb-2">Paste the key in the field → click on “Update”.</li></ul><ul class="list-disc list-outside leading-3 -mt-2"><li class="leading-normal -mb-2">Now, you will able to see the Freshchat widget embedded in your feedback portal for your customers.</li></ul><h3 id="need-more-help">Need more help?</h3>Reach out to our support at <a target="_blank" rel="noopener noreferrer nofollow" class="underline underline-offset-[3px] transition-colors cursor-pointer" href="mailto:support@featureos.app">support@featureos.app</a> or submit a request <a target="_blank" rel="noopener noreferrer nofollow" class="underline underline-offset-[3px] transition-colors cursor-pointer he-underline he-underline-offset-[3px] he-transition-colors he-cursor-pointer he-underline he-underline-offset-[3px] he-transition-colors he-cursor-pointer he-underline he-underline-offset-[3px] he-transition-colors he-cursor-pointer" href="https://feedback.featureos.app/b/Support">on our support board</a>! 😃

 is a customer engagement platform and live chat software designed to help businesses interact with their website visitors and customers in real-time. Users can initiate conversations, ask questions, and get assistance.

Freshchat is a customer engagement platform and live chat software designed to help businesses interact with their website visitors and customers in real-time. Users can initiate conversations, ask questions, and get assistance.

Getting Started

Navigate to your Freshchat dashboard.

Go to Settings on the left panel -> Admin Settings.

Here you'll find Communication Channels -> Chat Channels. 

Choose Web Chat and you'll find the widget snippet

Cope the Chat ID. 

Sign into your featureOS account by visiting https://portal.featureos.app/auth/sign

Go into your featureOS Dashboard → click on Organization Settings over the left → toggle to the Integrations tab.

Scroll down to Chat Widgets section and from the drop down for Chat Widget choose “Freshchat”.

Paste the key in the field → click on “Update”.

Now, you will able to see the Freshchat widget embedded in your feedback portal for your customers.

Need more help?

Reach out to our support at support@featureos.app or submit a request on our support board! 😃

Integrating Freshchat widget

Getting Started

Need more help?