# A breakdown of FeatureOS user roles _By Swathy, Sathi · Nov 6, 2025_ FeatureOS offers six distinct user access levels, each with specific permissions designed to match their purpose within your workspace. This ensures that every person from a customer to an admin, everyone just the right level of control and visibility. ## Guest User / Customer : A **Guest User** is someone who visits your public feedback portal. Guests can: - Create new posts _(only if Guest Submissions are enabled)_ - Vote on existing posts _(only if Guest Votes are enabled)_ They don’t need an account to participate and cannot edit or delete content once submitted. --- ## Signed-In Customer : A **Signed-In Customer** has registered on your portal and can actively participate in discussions. They can: - Create and edit their own posts - Vote and comment on existing posts - Edit the title and description of their own submissions They cannot delete posts or manage feedback from other users. --- ## Board Member : **Board Members** are internal collaborators or trusted users who can participate more deeply in managing posts. They can: - Create, edit, and manage posts - Vote and comment like a customer - View and interact with internal boards - Cannot delete other users’ posts or modify settings --- ## Customer Support Manager : The **Customer Support Manager (CSM)** role bridges customers and your internal team. CSMs act as the customer-facing persona for your organization. They can: - Submit or vote on behalf of customers - Edit and manage customer posts - Comment and participate in feedback discussions - Cannot delete posts or modify organizational settings --- ## Manager : **Managers** oversee the operational flow of feedback within the dashboard. They can: - Create, edit, and manage posts from customers - Delete customer posts when necessary - Assign, categorize, or update statuses - Manage tags and internal comments However, Managers cannot access or modify organization-wide settings, billing, or integrations. --- ## Admin : The **Admin** role provides complete access to the organization’s FeatureOS workspace. Admins can: - Access all modules and settings - Add or remove team members - Edit, delete, and manage any post - Configure integrations, boards, and permissions - Enable or disable features such as Guest Submissions or AI tools Admins are the only ones who can adjust roles for other members and control access across the platform. ## Quick Permission Overview **Posts** **Board Member** **CSM** **Manager** **Admin** Create A New Post ✔ ✔ ✔ ✔ Edit Own Post's Title/Description ✔ ✔ ✔ ✔ Delete Own Posts ✔ ✔ ✔ Delete Other Posts ✔ ✔ Delete Voter ✔ Reset Votes ✔ ✔ Approve Posts ✔ ✔ ✔ Hide/Unhide Posts ✔ ✔ ✔ Pin/Unpin posts ✔ ✔ Merge/Unmerge Posts ✔ ✔ Change Post Status ✔(If assigned to them) ✔ ✔ Change Post ETC ✔ ✔ Change Assignee ✔ ✔ Change Post Value Vs Effort ✔ ✔ ✔ Change Post Sentiment ✔ ✔ ✔ Change Post Board ✔ ✔ Change Post tags ✔ ✔ ✔ Add Tags During Post Submission ✔ ✔ ✔ ✔ Subscribe To A Post On Anothers Behalf ✔ ✔ ✔ Vote On Anothers Behalf ✔ ✔ ✔ Add Public Comments ✔ ✔ ✔ ✔ Edit/Delete Own Comment ✔ ✔ ✔ ✔ Add Internal Comments ✔ ✔ ✔ Edit/Delete Own Internal Comment ✔ ✔ ✔ Pin/Unpin Comments ✔ ✔ ✔ Disable Comments On A Post ✔ ✔ **Boards** **Board Member** **CSM** **Manager** **Admin** Hellonext Dashboard ✔ ✔ ✔ Create A Public/Private Board ✔ ✔ ✔ Delete A Public/Private Board ✔ ✔ Creare Posts in A Private Board ✔ (Invited by admin/manager) ✔ ✔ ✔ Manage Posts in A Private Board ✔ ✔ Delete Posts in A Private Board ✔ ✔ Invite Members to A Private Board ✔ ✔ Remove Private Board members ✔ ✔ Manage Board Specific Settings ✔ ✔ Manage Global Board Settings ✔ Manage Form Customizations ✔ ✔ **Roadmap** **Board Member** **CSM** **Manager** **Admin** View Roadmap ✔ ✔ ✔ ✔ Roadmap Settings ✔ Roadmap Customization ✔ **Changelog** **Board Member** **CSM** **Manager** **Admin** View A Changelog ✔ ✔ ✔ ✔ Create A Changelog ✔ ✔ Edit Changelog Content ✔ ✔ Create And Manage Changelog Labels ✔ ✔ Changelog Settings & Embed ✔ **Settings** **Board Member** **CSM** **Manager** **Admin** Manage List Of Customers ✔ Manage Team ✔ View Recent Activities ✔ ✔ Brand Customization ✔ Set Custom Links ✔ Change Organziation Privacy ✔ Email Notification Settings ✔ Manage Organization Billing ✔ Manage Integrations ✔ Manage Custom Domains ✔ Manage Whitelist Domains ✔ Regenerate API/Widget Keys ✔ Change Organization Theme ✔ Delete Own Organization ✔ ## Related articles 👉🏼 [Add an individual as a team member](https://help.featureos.app/en/articles/managing-your-team-members). 👉🏼 [How to switch user roles if needed.](https://help.featureos.app/en/articles/switching-a-team-member-s-role) ## Need more help? Reach out to our support at [support@featureos.app](mailto:support@featureos.app) or submit a request [on our support board](https://feedback.featureos.app/b/Support)! 😃 [View this article on the web](https://help.featureos.app/en/articles/a-breakdown-of-featureos-user-roles)