Get started with Knowledge Base

Knowledge Base in FeatureOS helps you to provide your customers with quick and efficient support. With the ability to automatically suggest relevant articles on feedback, customers can find answers to common questions and help themselves.

As a team, you can easily collaborate to create and manage articles and share them on feedback requests.

Accessing Knowledge Base

If you’re just getting started with FeatureOS you can opt in to set up Knowledge Base while creating your workspace.

• Set your Product name.

• Set up the Privacy of your Knowledge Base.

If you’re an existing FeatureOS user,

• Head to your FeatureOS Dashboard.

• Over the left panel choose Knowledge Base.

  

Brand your Knowledge Base

Begin by personalizing your Knowledge Base to reflect your brand identity. Head to the Knowledge Base section on your Dashboard > Settings > Customization to make the below changes.

• Upload your logo and choose color schemes that align with your brand.

• Set a welcome title and message for your Knowledge Base.

• Additionally, you can also setup a footer logo and message.

Custom Domain Mapping

If you’d prefer to have your Knowledge Base available at your own subdomain like “knowledge.example.co”, you can set a custom domain by heading Knowledge Base > Settings.

Write articles and add them to collections

• Once your Knowledge Base is set up, it’s time to write your first articles.

• Our user-friendly editor ensures that your draft articles will look perfect when published. You can also preview your content before going live.

  

• To make navigation easier for your customers, add articles to collections. This will help keep your Knowledge Base organized and user-friendly.

  

Knowledge Base Privacy

• The final step is to make your Knowledge Base visible to customers.

• Head to your Knowledge Base > Settings.

• Make sure “Show Knowledge Base” is enabled.

• If you'd like the Knowledge Base to be accessible only by your internal team, be sure to enable the “Make Knowledge Engine Private” option.

Pricing

The Knowledge Base feature is available as a Power-Up on top of all FeatureOS plans for just $35/month.

Looking for more?

Try our AI-Assisted Knowledge Engine for an even more advanced solution. Powered by Kal, this engine reduces the time your customers spend searching for answers, making your Help Center faster and more intuitive.

Read more about this here→

Need more help?

Reach out to our support at [email protected] or submit a request on our support board! 😃