# How to set up AI configurations for knowledge base

_By Sathi Banerjee  · Mar 23, 2026_

You can now use the **AI Configuration** settings to ensure every article in your Knowledge Base matches your brand's unique voice and structure automatically. By setting global preferences, you can save time on editing and maintain a consistent, high-quality experience for your users.

### **How to Configure Your AI Settings**

You can set your default writing preferences in just a few steps:

1.  **Access Knowledge Base:** From your main dashboard, click on the **Knowledge Base** icon in the left-hand navigation bar.
    
2.  **Navigate to AI Config:** Under the **Settings** section in the sidebar, click on **AI Config**.  
    
    ![](https://vault.featureos.app/uploads/attachment/upload/937d6dedf4a09a4bb2e59d74ad5dc32e.png)
    
3.  **Set Your Defaults:**
    
    -   **Default Tone:** Choose the "voice" that best fits your brand. You can select from **Casual**, **Concise**, **Detailed**, **Friendly**, or **Professional**.  
        
        ![](https://vault.featureos.app/uploads/attachment/upload/aa02150d4310eab281747bd81fd8b6c3.png)
        
    -   **Default Type:** Select the standard format for your documentation, such as an **FAQ**, **How-to Guide**, **Overview**, or **Troubleshooting** article.  
        
        ![](https://vault.featureos.app/uploads/attachment/upload/602155d51d4005cd300686abfe50187b.png)
        
4.  **Add Style Instructions:** This is where you can get specific. Provide detailed guidance in the text box, such as:
    
    -   _"Use bullet points for all procedural steps."_
        
    -   _"Keep the language simple and avoid technical jargon."_
        
    -   _"Always include a 'Pro-Tip' section at the end of the article."_
        
5.  **Save Your Settings:** Click the **Save** button. These rules will now be applied to every new article generated by the AI within your Knowledge Base.
    

### **Why Global AI Configuration Matters**

-   **Brand Consistency:** You can ensure that whether you or a teammate generates an article, the tone remains uniform across your entire help centre.
    
-   **Faster Drafting:** By defining your style upfront (like always wanting a summary at the top), you spend less time manually formatting and more time shipping content.
    
-   **Reduced Iteration:** Clear **Style Instructions** mean the AI gets it right the first time, significantly reducing the need for "re-prompting" or heavy rewriting.
    
-   **Scalability:** As your product grows, your documentation can keep pace without losing the "human" touch that makes your brand relatable.
    

### **Need more help?**

Reach out to our support at [support@featureos.app](mailto:support@featureos.app) or submit a request [on our support board](https://feedback.featureos.app/b/Support)! 😃

[View this article on the web](https://help.featureos.app/en/articles/how-to-set-up-ai-configurations-for-your-knowledge-base)