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Integrating Freshchat widget

Integrating Freshchat widget

Freshchat is a customer engagement platform and live chat software designed to help businesses interact with their website visitors and customers in real-time. Users can initiate conversations, ask questions, and get assistance.

Getting Started

  • Navigate to your Freshchat dashboard.

  • Go to Settings on the left panel -> Admin Settings.

  • Here you'll find Communication Channels -> Chat Channels. 

  • Choose Web Chat and you'll find the widget snippet

  • Cope the Chat ID.

  • Sign into your featureOS account by visiting https://portal.featureos.app/auth/sign

  • Go into your featureOS Dashboard → click on Organization Settings over the left → toggle to the Integrations tab.

  • Scroll down to Chat Widgets section and from the drop down for Chat Widget choose “Freshchat”.

  • Paste the key in the field → click on “Update”.

  • Now, you will able to see the Freshchat widget embedded in your feedback portal for your customers.

Need more help?

Reach out to our support at [email protected] or submit a request on our support board! 😃

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Swathy

Swathy