# Integrating Freshchat widget

_By Swathy · Sep 27, 2023_

**Freshchat** is a customer engagement platform and live chat software designed to help businesses interact with their website visitors and customers in real-time. Users can initiate conversations, ask questions, and get assistance.

### **Getting Started**

-   Navigate to your **Freshchat dashboard.**
    
-   Go to **Settings** on the left panel -> **Admin Settings.**
    
-   Here you'll find **Communication Channels -> Chat Channels.** 
    
-   Choose **Web Chat** and you'll find the widget snippet
    
-   Cope the Chat ID.
    
    ![](https://assets.production.skcript.com/helpos/app-assets/rpqjbl0vffhq6wdzmiuinxfi/media-attachments/dc58xns926ot4wj0x0s86hrd.png)
-   Sign into your FeatureOS account by visiting [https://portal.featureos.app/auth/sign](https://portal.featureos.app/auth/sign)
    
-   Go into your FeatureOS **Dashboard →** click on **Organization Settings** over the left → toggle to the **Integrations** tab.
    
-   Scroll down to **Chat Widgets** section and from the drop down for **Chat Widget** choose **“Freshchat”**.
    
    ![](https://assets.production.skcript.com/helpos/app-assets/rpqjbl0vffhq6wdzmiuinxfi/media-attachments/tim3tcq1v4t1tii1g20muomb.png)
-   Paste the key in the field → click on **“Update”.**
    

-   Now, you will able to see the Freshchat widget embedded in your feedback portal for your customers.
    

### **Need more help?**

Reach out to our support at [support@featureos.app](mailto:support@featureos.app) or submit a request [on our support board](https://feedback.featureos.app/b/Support)! 😃

[View this article on the web](https://help.featureos.app/en/articles/integrating-freshchat-widget)