Understanding Kal Dashboard

The Kal Analytics Dashboard is your go-to tool for gaining deep insights into your community's activity within featureOS. This guide will walk you through the various analytics on the dashboard, helping you leverage its full potential to better understand user engagement, prioritize feature requests, and stay connected with your customers.

Accessing the Kal Dashboard

1. Log in to your featureOS organization.

2. Navigate to the Dashboard.

3. On the sidebar, select the "Kal" section.

You’ll see lists that provide different types of insights. Here’s how to use each one effectively.

🔔 Trending Posts

The Trending Posts section is designed to give you a clear overview of what’s capturing your customers’ attention. This list shows the top 20 posts with the most votes, comments, and subscribers, for the time frame you set.

How to use?

• You can regularly review this list to stay informed about what’s trending in your community.

• View the list of interactors and reach out to them for more information.

• Prioritize these features when planning your product roadmap to ensure you’re addressing the most critical needs of your users.

⭐️ Starred Customers’ Interactions

Starring customers in featureOS allows you to keep a close eye on those who are particularly important to your business. Keep a close watch on the posts from your starred customers. Addressing their needs can lead to stronger loyalty and advocacy for your product. Learn more on how to star customers →

The Kal Dashboard offers the following analytics to help you monitor their engagement.

1. Interacted Posts

This section lists the top 20 posts that your starred customers are engaging (votes, comments, and subscribers) with, in the selected time period.

How to Use?

• Use this information to understand what matters most to your key customers.

• If you notice a particular feature or issue is attracting their attention, consider prioritizing it.

2. Incomplete Posts

Here, you’ll find a list of the oldest requests from your starred customers that have not yet been completed yet.

How to Use?

• Regularly check this list to ensure that none of your important customers' requests are being overlooked.

• Addressing these posts promptly can help maintain strong relationships and improve customer satisfaction.

3. Sentiment Distribution

This chart provides a visual breakdown of how your starred customers feel about their posts, displayed in a pie chart.

How to Use?

• Analyzing sentiment can help you gauge the overall mood and satisfaction of your key customers.

• If you notice a trend towards negative sentiment, it may be time to reach out and address their concerns.

Providing Feedback and Suggestions

The Kal Dashboard is continuously evolving based on user feedback. If you have ideas for new feature suggestions or improvements, we encourage you to share them with us! Your input is invaluable in helping us make the Kal Analytics Dashboard even better.

Submit Ideas: Click here to submit your suggestions.

Need Further Assistance?

Reach out to our support at [email protected] or submit a request on our support board! 😃