Welcome to our help center đ§Ą
How can we help you today?
Welcome to our help center đ§Ą
How can we help you today?
The Kal Analytics Dashboard is your go-to tool for gaining deep insights into your community's activity within FeatureOS. This guide will walk you through the various analytics on the dashboard, helping you leverage its full potential to better understand user engagement, prioritize feature requests, and stay connected with your customers.
Log in to your FeatureOS organization.
Navigate to the Dashboard.
On the sidebar, select the "Kal" section.
Youâll see lists that provide different types of insights. Hereâs how to use each one effectively.
The Trending Posts section is designed to give you a clear overview of whatâs capturing your customersâ attention. This list shows the top 20 posts with the most votes, comments, and subscribers, for the time frame you set.
You can regularly review this list to stay informed about whatâs trending in your community.
View the list of interactors and reach out to them for more information.
Prioritize these features when planning your product roadmap to ensure youâre addressing the most critical needs of your users.
Starring customers in FeatureOS allows you to keep a close eye on those who are particularly important to your business. Keep a close watch on the posts from your starred customers. Addressing their needs can lead to stronger loyalty and advocacy for your product. Learn more on how to star customers â
The Kal Dashboard offers the following analytics to help you monitor their engagement.
This section lists the top 20 posts that your starred customers are engaging (votes, comments, and subscribers) with, in the selected time period.
Use this information to understand what matters most to your key customers.
If you notice a particular feature or issue is attracting their attention, consider prioritizing it.
Here, youâll find a list of the oldest requests from your starred customers that have not yet been completed yet.
Regularly check this list to ensure that none of your important customers' requests are being overlooked.
Addressing these posts promptly can help maintain strong relationships and improve customer satisfaction.
This chart provides a visual breakdown of how your starred customers feel about their posts, displayed in a pie chart.
Analyzing sentiment can help you gauge the overall mood and satisfaction of your key customers.
If you notice a trend towards negative sentiment, it may be time to reach out and address their concerns.
The Kal Dashboard is continuously evolving based on user feedback. If you have ideas for new feature suggestions or improvements, we encourage you to share them with us! Your input is invaluable in helping us make the Kal Analytics Dashboard even better.
Submit Ideas: Click here to submit your suggestions.
Reach out to our support at [email protected] or submit a request on our support board! đ
Swathy R