# Knowledge Base FAQs

_By Swathy  · Feb 11, 2025_

FAQs allow you to easily add, reorder, and update frequently asked questions in a simple question-and-answer format.

## Benefits of Using FAQs

-   Customers can quickly find answers to common questions, improving satisfaction and reducing frustration.
    
-   Reduces the number of support requests.
    

## Getting Started

1.  **Adding an FAQ:** Navigate to the Knowledge Base module > Click the 'Add FAQ' button > Enter your question and the corresponding answer in the provided fields > Click 'Update'.
    
2.  **Reordering FAQs:** Use the arrows on the UI to reorder FAQs.
    
3.  **Updating FAQs:** Locate the FAQ you want to update > Expand the view by clicking on the dropdown ˅ > Make changes to the question and/or answer > Click 'Update'.
    

![](https://vault.featureos.app/uploads/attachment/upload/7d26bffeebfce47b9667bf9459a287e2.png)

#### **Need more help?**

Reach out to our support at [support@featureos.app](mailto:support@featureos.app) or submit a request [on our support board](https://feedback.featureos.app/b/Support)! 😃

[View this article on the web](https://help.featureos.app/en/articles/knowledge-base-faqs-feature-a-comprehensive-guide)