# Managing feedback with Priority Levels

_By Swathy  · Sep 10, 2024_

FeatureOS now includes the option for you to set **Priority Levels** for requests that allows you to categorize each feedback item with one of four priority levels:

-   **Urgent**
    
-   **High**
    
-   **Medium**
    
-   **Low**
    

#### How It Helps?

-   Quickly identify and focus on high-priority requests and feedback.
    
-   Allocate resources more effectively by addressing items based on their urgency.
    
-   Keep your dashboard organized and less cluttered by filtering requests by priority.
    

#### How to assign a Priority Level

-   Navigate to the **Dashboard**.
    
-   Open a request or feedback item from the list.
    
-   Click on the **Priority Level** dropdown in the right panel.
    
-   Choose the appropriate priority level (Urgent, High, Medium, Low).
    
    ![](https://vault.featureos.app/uploads/attachment/articles/2/upload/175a7c71e018470564f785d6602d679d.png)

#### Creating Saved Views based on Priority

-   Go to the **Dashboard** > open the **Filters** section, located at the top right corner.
    
-   Choose **More Filters** \> **Priority**.
    
    ![](https://vault.featureos.app/uploads/attachment/articles/2/upload/c40197defc2cc94aea4eb8624ea736f6.png)
-   Select the priority level you want to view > click on **Filter**. This will filter the displayed items to show only those with the chosen priority.
    
-   Click on **Save View.**
    
    ![](https://vault.featureos.app/uploads/attachment/articles/2/upload/a59bd2de4a7b23bbbc2ed16c91dc4777.png)
-   This will open a model where you can apply more filter conditions if needed > Name the Filter > **Save**.
    
    ![](https://vault.featureos.app/uploads/attachment/articles/2/upload/fba11c578c7f0d6c738da091e1d46241.png)
-   All filter views will be available under the **Saved Filters** section over the left panel of your Dashboard.
    
-   You can mark up to 2 saved filters as your favorites.
    

### View Priority Analytics

-   Access the **Analytics** section from your FeatureOS dashboard.
    
-   Scroll down to review the **Priority Distribution** to see a breakdown of how feedback is distributed across different priority levels.
    
-   This provides insights into the volume and types of feedback you are managing.
    

![](https://vault.featureos.app/uploads/attachment/articles/2/upload/85ffb65fc4c816cd5e22e1199b672f62.png)

### Related articles

-   [Using saved filters on FeatureOS](https://help.featureos.app/en/articles/using-saved-filters-on-featureos?openFrom=kal#accessing-your-saved-filters)
    

### Need more help?

Reach out to our support at [support@featureos.app](mailto:support@featureos.app) or submit a request [on our support board](https://feedback.featureos.app/b/Support)! 😃

[View this article on the web](https://help.featureos.app/en/articles/managing-feedback-with-priority-levels)