FeatureOS
FeatureOS

Welcome to our help center 🧡

How can we help you today?

Setting up Single Sign-on for your FeatureOS portal

Automatically know which user is giving you feedback via your FeatureOS account with Single Sign-On (SSO). SSO allows you to connect your user authentication system directly with that of FeatureOS's to know exactly who is giving you feedback or supporting an existing one.

With SSO, you can understand whether the customer is a paying customer, a VIP, or someone random. Want to know more about SSO? Read the Wikipedia article here ↗

Once you integrate FeatureOS's SSO, your users can submit feedback without logging in (we will override it with your authentication system). Before you can use the SSO feature for feature requests, there are a couple of pre-requisites you might want to know:

Pre-requisites for SSO setup

  • Your application/product has a user authentication system already;

  • Your application/product can generate SSO tokens;

  • You must be the administrator of your FeatureOS account.

Generating an SSO token on FeatureOS

Generating SSO token on FeatureOS is quite simple.

  • Sign in to your FeatureOS account.

  • Go to your Admin Dashboard by clicking the Dashboard button next to your profile picture on the top right corner.

  • Click on Organization Settings → Advanced. You will find the SSO section, where my team has written some instructions to generate the key.

  • Just click on Generate, and you should have your shiny new SSO token for you to use.

  • Sign a JWT Token with the generated SSO Key on your server/application.

  • Use the JWT token to identify and authenticate your user on FeatureOS.

That’s it. Your users can now seamlessly submit feedback to your account, and you also know who they are.

How to generate JWT on your server?

npm install --save jsonwebtoken

var jwt = require("jsonwebtoken"); 
const SSO_KEY = "GENERATED_SSO_KEY"; 
function generateJWTToken(user) { 
  var userData = { email: user.email, name: user.name, }; 
  return jwt.sign(userData, SSO_KEY, { algorithm: "HS256" }); 
}

If you have a private organization and would like to add managers to your team automatically, set the add_to_team key to true in userData.

var userData = { 
  email: user.email, 
  name: user.name, 
  add_to_team: true 
};

Alternatively, if you'd like to add them as a customer, set the add_as_customer to true.

var userData = { 
  email: user.email, 
  name: user.name, 
  add_as_customer: true 
};

Passing additional fields to the user profile

You can also pass us label, avatar and custom attributes which will be added to the user upon successful login.

  1. If the label you've sent us is not already created on your Admin Dashboard, we will create one for you. Ensure that you send us the properly spelled label information.

var userData = { 
  email: user.email, 
  name: user.name, 
  labels: ["Pro", "EU"] 
};

  1. You can send us an image URL which can be added as the user's avatar.

var userData = { 
  email: user.email, 
  name: user.name, 
  avatar: "https://example.com/avatar.png" 
};

Custom Attributes

You can also pass custom attributes which will be added to your customer record on FeatureOS dashboard

var userData = { 
  email: user.email, 
  name: user.name, 
  custom_fields: {
          "City": "Chennai",
          "Favorite Food": "French Fries"
        }
};

How to embed with SSO Token?

https://acme.featureos.app/embed/b/feedback/?sso_token=[SSO_TOKEN]

  • Get the embedURL link from Boards → choose a Board → Embed With SSO. Example: https://acme.featureos.app/embed/b/feedback.

  • ssoToken is what we generated in the generateJWTToken above.

FeatureOS can now identify your users and authenticate them automatically. 🎉

How to setup authentication redirects

With SSO redirects if you have an authentication page on your website you can now send a request to your server to generate a single sign-on token and redirect your users back to FeatureOS.

Here's our detailed help article for more information on this!

Plan & pricing

  • SSO is available on our Fly High plan or above.

  • With Freeway & Take Flight plans you can purchase SSO as a power-up for $10/month.

Need more help?

Reach out to our support at [email protected] or submit a request on our support board! 😃
Swathy

Swathy