FeatureOS

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Switching a team member's role

AI-Generated Summary
  • Switching a team member's role can be done easily within featureOS by following simple steps.
  • Steps to switch roles: Navigate to Dashboard, Click on People section, Click on My Team, Click on Change Role option.
  • Different access levels include Admin, Manager, and Customer Support Manager.
  • Admins can manage team members, approve/hide posts, add integrations, etc.
  • Managers have limited access compared to Admins, but can still comment and change post status.
  • CSMs have restricted access to the dashboard without roadmap or changelog.
  • Pricing plans include specific numbers of Admin and Manager seats with the option to purchase additional seats through Organization → Billing → Power-Ups.
  • Support can be reached at [email protected] or through the support board.

You can easily switch team member access levels within FeatureOS to tailor permissions and responsibilities. To do so just follow these simple steps!

  • Head to the Dashboard.

  • Click on People section on the left panel → Click on My Team.

  • You will see tabs, for Admins, Managers and Customer Support Managers.

  • You can add a new team member by clicking on the + Invite button in the top right corner.

  • You can click on the ellipses, and choose the Change Role option to switch roles.

Points to note

Making a user an admin will give them the ability to approve or hide posts, manage team members, delete comments, add integrations and more.

Making a user a manager will revoke their ability to approve or hide posts, add board members, delete comments, add integrations and more. They can still comment and change post status.

Making a user a CSM will let them access only the user facing parts of the platform with limited access to the dashboard (without roadmap or changelog).

Pricing

Every plan has a specific number of Admin and Manger seats available with it.

If you would like to add more Admins or managers to your organization, you can head to the Organization → Billing → Power-Ups section to purchase additional seats!

Need more help?

Reach out to our support at [email protected] or submit a request on our support board! 😃