FeatureOS
FeatureOS

Welcome to our help center 🧡

How can we help you today?

Weekly Email Updates for Customers

With our latest feature, Weekly Updates for customers, you can effortlessly keep your users informed and engaged. It delivers a curated list of the latest and most popular posts directly to their inbox in a simple report.

It's a simple yet effective way to enhance the overall user experience and foster a stronger connection between your platform and your customers!

Plan & Pricing

Available exclusively for organizations in Fly High plan.

Enabling Weekly Updates for customers

  • Head to your FeatureOS Dashboard → Organization Settings → Basic.

  • Scroll down to the Email Notifications section → Enable Weekly Updates for Customers.

  • Make sure you’ve also enabled “Customer Email Notifications”.

How it works?

  • The email report will contain the top 10 posts from public boards, sorted based on the number of interactions (users subscribed to posts, votes, and comments) over the past week.

  • The report will be sent at 10 AM EST every Monday.

  • This email is specifically sent to customers who have interacted within the past 30 days on public boards by posting, voting, or commenting.

  • The list of posts in the email will not include posts from Private Boards, Closed or Completed posts and Hidden posts.

  • The report will not be sent to your Team members.

If you have disabled the 'Show Branded Content' option in your FeatureOS workspace, the email reports will exclude FeatureOS branding.
Learn more about White Labeling [here]

Need more help?

Reach out to our support at [email protected] or submit a request on our support board! 😃
Swathy

Swathy