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Switching from Canny to featureOS

Switching from Canny to featureOS

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  • This article guides users on migrating from Canny to featureOS, a platform for managing user feedback and feature requests.
  • Two migration paths are offered: Zero-touch (handled by featureOS support) and API-based (requiring user input).
  • Zero-touch migration is the simplest, involving contacting support and providing access to the Canny account.
  • API-based migration is more technical, requiring users to obtain their Canny API key and share it with featureOS.
  • The article addresses limitations of Canny's API, which prevent automated migration and direct integration with featureOS.
  • While CSV import is an option, it's less efficient than the provided methods.
  • FAQs cover various aspects like localization, syncing with Canny, migration timeframes, and discounts.
  • featureOS supports localization, but doesn't offer syncing with Canny due to API limitations.
  • The migration process is typically completed within 24 hours, but may take longer due to data validation checks.
  • featureOS migrates both posts and changelog, including rich embeds.
  • No discounts are offered for switching from Canny, and plans are not interoperable.
  • Users can reach out to featureOS support for further assistance.

Switching from Canny to featureOS is super easy. The migration process from Canny to featureOS is designed to be seamless without any downtime during and after the migration.

There are two migration paths you can choose:

  1. Zero-touch migration

  2. API-based migration

Zero-touch migration from Canny

The Zero-touch migration strategy is the simplest of them all. It has just two steps:

  1. Contact our support and add our email to your Canny account.

  2. Give us sometime, and we will handle the migration for you.

It is that simple. Nothing more, nothing less. Once your organization is ready to use on featureOS, we will intimate you.

API-based migration from Canny

The API-based migration from Canny to featureOS is a little bit technical and we will need your help here.

  1. From your Canny dashboard, fetch the API key.

  2. Securely share the API key with us, and we will take care of the rest for you.

The only caveat we have in this method is the amount of information and limitations we might face with the Canny API (sometimes).

Learn more about the engineering behind the data migration here.

Can I migrate from Canny to featureOS myself?

You could try using a CSV import, but it is going to take you longer than the other methods.

We do not offer a direct integration with Canny at this time due to their API limitations and how many posts we can access per minute from their services. This significantly put back our efforts to automate the migration process from Canny to featureOS.

Learn more about the cost of migrating from Canny to featureOS here.

FAQs

Does featureOS support localization?

Yes. featureOS is designed to work with languages other than English (US). You can respond to your customers' queries in multiple languages, and keep your context relevant to the user.

Can you sync posts with Canny?

No. Canny's API limitations does not allow us to do a sync with Canny after we migrate the posts.

I have thousands of posts on Canny. Can you migrate?

Yes. featureOS can handle the migration without any hiccups. As long as Canny's APIs work without rate limiting us, we can migrate the posts from Canny to featureOS.

How long does it take to migrate posts from Canny to featureOS?

Usually less than 24 hours, depending on the number of posts, votes, users, comments and more. Sometimes, this process could take longer since we do a sanity check after the migration is complete to make sure the data is valid.

Do you migrate changelog from Canny to featureOS?

Yes, along with the rich embeds.

Is there a discount when moving from Canny to featureOS?

No. We do not offer discounts.

Can I carry over my plan from Canny to featureOS?

No. You would be paying far less to featureOS when compared to Canny, and the plans are not interoperable.

I need more help about migrating from Canny to featureOS

We're here to help. Please reach out to us, and we will be right there to help you out.

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Swathy

Swathy