A breakdown of FeatureOS user roles

FeatureOS offers six distinct user access levels, each with specific permissions designed to match their purpose within your workspace. This ensures that every person from a customer to an admin, everyone just the right level of control and visibility.

Guest User / Customer :

A Guest User is someone who visits your public feedback portal. Guests can:

• Create new posts (only if Guest Submissions are enabled)

• Vote on existing posts (only if Guest Votes are enabled)

They don’t need an account to participate and cannot edit or delete content once submitted.

Signed-In Customer :

A Signed-In Customer has registered on your portal and can actively participate in discussions. They can:

• Create and edit their own posts

• Vote and comment on existing posts

• Edit the title and description of their own submissions

They cannot delete posts or manage feedback from other users.

Board Member :

Board Members are internal collaborators or trusted users who can participate more deeply in managing posts. They can:

• Create, edit, and manage posts

• Vote and comment like a customer

• View and interact with internal boards

• Cannot delete other users’ posts or modify settings

Customer Support Manager :

The Customer Support Manager (CSM) role bridges customers and your internal team. CSMs act as the customer-facing persona for your organization. They can:

• Submit or vote on behalf of customers

• Edit and manage customer posts

• Comment and participate in feedback discussions

• Cannot delete posts or modify organizational settings

Manager :

Managers oversee the operational flow of feedback within the dashboard. They can:

• Create, edit, and manage posts from customers

• Delete customer posts when necessary

• Assign, categorize, or update statuses

• Manage tags and internal comments

However, Managers cannot access or modify organization-wide settings, billing, or integrations.

Admin :

The Admin role provides complete access to the organization’s FeatureOS workspace. Admins can:

• Access all modules and settings

• Add or remove team members

• Edit, delete, and manage any post

• Configure integrations, boards, and permissions

• Enable or disable features such as Guest Submissions or AI tools

Admins are the only ones who can adjust roles for other members and control access across the platform.

Quick Permission Overview

Related articles

👉🏼 Add an individual as a team member.

👉🏼 How to switch user roles if needed.

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